Terms of Service

OVERVIEW

This website is operated by RuralGuardSecurity.com Throughout the site, the terms “we”, “us” and “our” refer to RuralGuardSecurity offers this website, including all information, tools, and services available from this site you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy

SECTION 11 - ERRORS, INACCURACIES AND OMISSION

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall glossy tiles , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless glossy tiles and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us via email by clicking the Contact Us page at the top of this page.

Support

Frequently asked questions

Everything people ask us before and after they buy. If your question isn't here, ring or WhatsApp us on +44 7494 304682, or email hello@ruralguardsecurity.co.uk — a real person answers, including at weekends.

Before you buy

There's no electricity where the camera needs to go. Is that a problem?

No — that's exactly what we're built for. Over half our customers have no mains power at the spot they want covered. The Solar 360 runs on its own solar panel and battery, so there's nothing to wire in and no trench to dig.

There's no WiFi out there either. Will it still work?

Yes. Our 4G cameras use the mobile network rather than your broadband, the same way your phone does. The camera works whether or not WiFi reaches the field, the shed or the far gate — and it keeps working if the broadband at the house goes down.

How do I know if I'll get enough signal?

In practice it is very rarely an issue. Our SIMs are made for rural use rather than being tied to a single network, so they pick up coverage almost everywhere — including plenty of places where an ordinary phone struggles.

If you would like certainty before you order, one of our team can actively check the signal at your location. Get in touch with roughly where the camera is going and we will look into it for you.

Which camera should I get?
  • Solar 360 — from £159.99. No power and no WiFi at the location. Fields, far gates, remote land.
  • Defender 360 — from £299.99. Our best seller. Choose 4G if there's no internet where it's going, WiFi if there is.
  • Defender 360 Elite — from £349.99. Same idea in 4K. Best where you need to make out faces or number plates.
  • Stealth 360 — from £191.99. For when you'd rather it wasn't obvious there's a camera there.
  • 5MP Bullet — from £99.99. A fixed view rather than a moving one. Simple and reliable.

Not sure? Ring or WhatsApp us — most people are on the phone five minutes and know exactly what they need.

What's in the box?

Everything you need to get going: the camera, mounting hardware and the cabling required for that model. Security signs are included with some cameras. Your SIM is fitted and activated here before it ships, so it arrives ready to go.

Memory cards are optional on every camera — choose a card size when you order if you want one, or fit your own.

Do you install them?

No — we're a self-install company, and that's deliberate: it keeps the price down and most people have theirs up within the hour. You'll need something to fix to and a drill.

What we do provide is help. Power it up, scan the QR code and you're live. If you'd like guidance we'll walk you through it by phone, WhatsApp or video call — and we're here afterwards too.

Where can I actually mount it?

Just about anywhere. We see photographs of our cameras in every sort of location and our customers still manage to surprise us — barn walls, gateposts, telegraph poles, trees, shipping containers, fence posts in the middle of nowhere.

If there is nothing to fix to, a timber or steel post concreted into the ground is the usual answer and costs very little. Two things worth bearing in mind: a solid post beats a tree, because branches move in the wind and set off alerts, and if it is a solar camera, keep the panel clear of anything that shades it.

Will it survive a Scottish winter?

Yes. These are weatherproof cameras built for outdoor use in the UK. They live on posts, barn walls and gateposts across the country year-round.

Recording and storage

How long will a memory card record for?

It depends on the camera, because higher resolution uses more space. As a rough guide with continuous recording:

  • Solar 360 — around 3 weeks on 64GB, around 6 weeks on 128GB
  • 5MP cameras (Defender 360, Stealth 360, Bullet) — roughly a week to a fortnight on 64GB, and around three weeks on 128GB
  • Defender 360 Elite — less again, because it records in 4K

These vary with how much movement the camera sees. Once the card is full it records over the oldest footage automatically, so you always have the most recent period available.

Is it recording all the time, or only when something moves?

We set cameras up to record continuously and we'd recommend keeping them that way. It means everything is on the card whether or not it triggered an alert — so if something happened at 3am and you weren't notified, the footage is still there.

What size card can I use?

The Solar 360 takes cards up to 128GB. All the other cameras take up to 256GB. Cards are optional at checkout on every model.

Do I need the cloud subscription?

No. Your footage records to the card in the camera — that's your storage, and it's how the vast majority of our customers use theirs. Cloud storage is an optional paid extra within the app and most people never enable it.

SIMs and data

Why do I need a SIM plan?

A 4G camera needs a mobile data connection the same way your phone does — that's what gives you live view, alerts and footage where there's no WiFi. The plan covers that data on our own network, and we set the SIM up before the camera ships so it arrives working.

Which plan do I need?

Essential suits occasional check-ins. Plus is what most of our customers are on and it covers normal use comfortably. Premium is for heavy live viewing. Current prices and allowances are shown on the product page.

If you're not sure, most people are fine on Plus — and you can move up or down at any time.

What if I run out of data mid-month?

Nothing dramatic — get in touch and we'll either top your data up or move you to a bigger plan, whichever suits.

Can I pay annually?

Yes, and there's a discount for doing so. Get in touch and we'll set it up.

I've got several cameras. Is there a better rate?

Yes — get in touch and we'll sort you out. We're finalising published multi-camera pricing shortly, and we already look after customers running several cameras on one site.

Can I pause my plan when I don't need it?

Yes, and plenty of people do — it's common to pause over the summer after lambing and start again in the new year. Just let us know.

Can I use my own SIM?

You can, but we'd suggest not. Ours is configured before the camera leaves us, so there are no APN settings to enter in a cold shed. We also support it — if the connection plays up we can look from our end rather than sending you to a mobile network call centre.

Does it still record if the signal drops?

Yes. Everything records to the card inside the camera, not to the signal. If the connection drops you lose live view and alerts for that period, but the footage is recorded and will be there when it reconnects.

Setting up

Which app do I need?

CamHi Pro, free on the App Store and Google Play. Power the camera on, scan the QR code with the app, and it connects.

How long does setup take?

Most customers are up and running in minutes. Mounting the camera usually takes longer than setting it up does.

The time on my camera is wrong, or keeps resetting.

This is the most common thing we're asked, and it's a settings fix rather than a fault. In CamHi Pro:

  1. Tap the cog icon to open settings
  2. Go to update time, then sync to phone time
  3. Set DST to Europe/Dublin
  4. Save — the camera will reboot, and the time will hold

Europe/Dublin is the correct option for UK time in this app. Getting it right matters more than it sounds: if the clock is wrong, the playback timeline won't line up with when things actually happened, which makes footage very hard to find.

If it still won't hold, ring or WhatsApp us — it takes a couple of minutes to sort together.

Should I use 50Hz or 60Hz?

50Hz in the UK. That matches our mains frequency and stops flicker or banding when the camera picks up artificial light. 60Hz is the US setting.

Do I need to format the memory card?

Yes — format it in the camera before you rely on it. That's what sets it up to record properly. If your playback looks like disconnected still frames rather than smooth video, an unformatted or badly seated card is usually why.

Can other people view the camera too?

Yes — you can share access with as many people as you like, so family or staff can view it on their own phones.

Using your camera

I can't find my recorded footage.

Recordings are on the card in the camera and you reach them through the app. In CamHi Pro, open the camera and tap Playback. Choose a date and you'll get a timeline for that day — drag along it to jump to a time.

Two things worth knowing: because we set cameras to record continuously, there's footage on the card even for events that didn't alert you. And if playback looks like separate frames rather than smooth video, the card needs formatting in the camera.

Can I save or send a clip?

Yes. While a recording is playing back there's a download option, which saves the clip to your phone — handy for sending to the police, your insurer or a neighbour.

It's alerting me for things that aren't there.

Usually the motion sensitivity combined with where the camera is pointed. Turning the sensitivity down stops branches, rain and shadows setting it off, and adjusting the angle slightly so hedges and trees are out of frame makes a big difference.

If it's still not behaving, give us a ring — we'll go through the settings with you. It's a five-minute job and it transforms how useful the camera feels.

How long does the Solar 360 battery last?

Roughly 10 to 14 days on a full charge with no input from the panel at all, depending on how much it's used and viewed. In practice the panel keeps it topped up, so you're not thinking about it.

Position the panel facing south with a clear view of the sky — no branches or buildings shading it. That's the single biggest factor in how well it performs.

Can I charge the Solar 360 manually?

Yes — it charges over USB-C, so you can top it up from a cable or a power bank if you ever need to.

Orders, delivery and returns

How quickly do you dispatch?

Same day on orders placed before 2pm, sent Royal Mail Tracked 24. Your SIM is set up here before it leaves, so the camera arrives ready to go.

Where do you deliver?

Anywhere in the UK and Ireland.

What if it's not right for me?

You've got 30 days. Get in touch and we'll arrange a refund or an exchange, whichever you'd prefer. Where you're returning a working camera, the cost of the return label is deducted from your refund. If the camera is faulty or arrived damaged, we cover the postage in full.

What warranty do I get?

18 months on most of our products — longer than the industry standard.

If something goes wrong, email or WhatsApp us with what it's doing. We'll usually start with a few checks — a good proportion of "faults" turn out to be signal, power or settings, and we can often have you working again the same day. If it does need to come back to us, we cover the postage.

Can I get help at the weekend?

Yes. We answer messages at weekends and aim to come back to you within two hours.

Do you do trade accounts?

Yes. If you're fitting cameras for clients, reselling, or buying several at a time, get in touch about a trade account.