Frequently Asked Questions

If you have a strong 4G Signal, and no WiFi access - opt for our 4G Camera. If you have access to WiFi/LAN, you can choose our WiFI/PoE camera. You can compare our cameras by clicking here

The key difference between the 4G and WiFi versions of the RuralGuard camera is how they connect to the internet:

4G Version: This version connects via a 4G SIM card, making it ideal for remote areas without a reliable WiFi connection. It can be installed anywhere there is a 4G signal, perfect for rural locations, farms, or outbuildings.
WiFi/PoE Version: This version connects to your local WiFi network or via Power over Ethernet (PoE). The WiFi option is great for properties with a strong, stable WiFi connection. PoE allows the camera to be powered and connected to the internet using a single Ethernet cable, providing a more reliable and robust connection, particularly for longer-term installations.
Both versions offer the same features, including high-definition video, human auto-tracking, and two-way audio, but their connectivity options are tailored to suit different environments.

Yes, all of our cameras come with a 18-month warranty, standard. You can extend the warranty for a further year as an optional extra - to learn more about our extended warranties, click here

We'd always recommend a 12V extension cable - this will give you more length to play with when you install the camera - these can be purchased at 5 metres or 10 metres, by clicking here

Yes - very easy - you can follow our user guides to keep you right along the way - visit our user guides

You can view your footage on Camhi Pro Mobile App (Available on iOS and Andriod). Our user guides show you how to set up the camera on the app and view footage. Access the user guide.

Yes, the mobile app is free-to-use.