Shipping

Delivery

In short

  • Free UK delivery on every order.
  • Order by 2:30pm Monday to Friday, or 9:45am on Saturday, and it ships the same day from our stock room in Scotland.
  • Tracked all the way. Royal Mail Tracked 24 for most orders, DPD for larger ones. Your tracking link comes by email as soon as your order ships.
  • Usually with you the next working day after it ships.

Dispatch and delivery times

Orders placed before 2:30pm Monday to Friday, or before 9:45am on a Saturday, go out the same day. Orders placed after those times, on a Sunday or on a bank holiday go out on our next dispatch day.

Most parcels arrive the next working day after dispatch. Deliveries to the Highlands and Islands, including the Western Isles, Orkney and Shetland, can take a little longer, as can deliveries during very busy periods.

Ireland and international orders

We deliver to Ireland and can ship further afield. Orders sent outside the UK may be charged local VAT, customs duty or import fees when they arrive. These aren’t included in our prices and are paid by the buyer. If you’re unsure, check with your local customs office before ordering, or ask us.

If something is out of stock

If anything you’ve ordered isn’t in stock, we’ll contact you by email or phone on the same or next working day with the expected dispatch date. If that doesn’t suit you, you can cancel and we’ll refund you in full.

Changing or cancelling an order

Need to change the delivery address or cancel? Get in touch as soon as you can. If your order hasn’t shipped, we’ll change or cancel it. If it’s already on its way, you can still send it back under our 30-day money-back guarantee.

You also have the legal right to cancel an online order within 14 days of receiving it.

When your parcel arrives

Please check your order is complete and undamaged. If anything is damaged or missing, let us know as soon as you can, with a photo of any damage, and we’ll put it right.

If we can’t deliver

If you’re not in, the courier will leave a card or take your parcel to the local delivery office for you to collect or rebook. If it isn’t collected and comes back to us, we’ll arrange to send it again, but we may ask you to cover the cost of the second delivery.

Please double-check your address at checkout. We can’t cover the cost of a parcel lost because of an incorrect address.

Refusing a delivery

If you refuse a delivery, it’s treated as a return under our returns policy, and the cost of the return postage comes off your refund.

Questions about your delivery

Ring or WhatsApp 07494 304682, or email hello@ruralguardsecurity.co.uk. We’re here 8am to 6pm Monday to Friday and 9am to 1pm on Saturdays.